Games Guarantee FAQ Claim Order
Got Questions?

Frequently Asked Questions

Everything you need to know about buying Roblox items at Bloxnova.

What games does Bloxnova sell items for?

Murder Mystery 2 (MM2), Bee Swarm Simulator, Blade Ball, Blox Fruits, Dress to Impress, and 99 Nights in the Forest. We're always adding more games — join our Discord to stay updated.

How long does delivery take?

Most orders are delivered within 5–15 minutes after you claim your order. We guarantee delivery within 30 minutes — if we miss that window, you get a full refund or redeliver. See our Delivery Guarantee.

How do I receive my items after purchase?

After checkout, visit the Claim Order page and enter your order ID and Roblox username. Our team will deliver your items in-game within 15 minutes. For a full walkthrough, see How It Works.

Is it safe to buy Roblox items at Bloxnova?

Yes. All items are 100% legitimate and obtained through legal in-game trading. We use Stripe — the same payment processor used by Amazon and Google — for all transactions. We never ask for your Roblox password.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. All payments are processed securely through Stripe.

Do I need to share my Roblox password?

Never. We only need your Roblox username to send you items. If anyone claiming to be Bloxnova asks for your password, it is a scam — report it in our Discord immediately.

What is your refund policy?

If your items are not delivered within 30 minutes of claiming, you're entitled to a full refund. Open a Discord ticket with your order ID and we'll process it immediately. See our full Refund Policy.

Can I use a discount code?

Yes! Enter your code at checkout. Join our Discord server for exclusive codes and flash sale announcements.

What if I gave the wrong Roblox username?

Contact us via Discord immediately with your order ID and the correct username. As long as the items haven't been sent yet, we'll update the delivery at no extra cost.

I have another question — how do I contact you?

Join our Discord server and open a support ticket. Our team is online 24/7 and typically responds within minutes.

Still have questions?

Our support team is online 24/7 on Discord.

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